FAQs
- Which browsers can I use to access PRISMA?
- How can I view my colleagues' bids?
- What Are Permission Groups?
- How can I register as new user for an existing shipper company?
- How do we assign User Administrator (Shipper Admin)?
- What Does Each of the Organisation Contacts Mean?
- Why do I have to register at PRISMA?
- What happens after I have registered my company on PRISMA?
- How much does PRISMA cost for shippers?
- Can I register at PRISMA even if I do not intend to acquire capacity rights?
- Can I request assignments with additional operators after the initial registration?
- How can I change company information?
- Error 'The VAT number invalid'
- What is the Difference Between the Safe and Advanced Modes?
- Why Does PRISMA Recommend the Permissions in the Standard Groups?
- Inside Information Platform (IIP) - What is the IIP?
- What Company Types Are There on PRISMA?
- Auction Calendar 2025/26
- What LNG Notifications Will I Receive?
- Token Migration - FAQ New Mobile Token
- Can I change my fallback mobile number?
- When are auction, booking and trade results available via the PRISMA API?
- How do I deactivate a user of my company?
- Can I bid in small price step (SPS) for the same or lower capacity?
- I got a new phone. Can I transfer my code generator from the old phone to my new phone?
- What is the starting price of a long-term auction?
- Will PRISMA perform backloading of secondary capacity contracts?
- How long does it take for my hardware to token to be processed and shipped?
- What information is shown in the 'note' and 'generalNote' fields of the PRISMA API?
- How can I view my colleagues' bids?
- What is required to register for the PRISMA API?
- When requesting the booking data for a bundled capacity auction via the PRISMA API, will I get one or two responses?
- Short-term comfort bids Troubleshooting
- What does PRISMA´s RRM Services not entail?
- My hardware token is broken or out of battery, what do I do?
- What do all auction statuses mean?
- How to set up the PRISMA API?
- When is the service available?
- Is a list of possible values for each field of the PRISMA API available?
- Do network point names follow a logic which can be used consistently to uniquely identify them in the PRISMA API?
- What is the Capacity User DVGW Code?
- Will a contract ever have 'bundle' as a direction value in the PRISMA API?
- What is the scope of REMIT Data Reporting Services?
- What is the total price of an auction?
- How can we create a client in the language that fits our needs?
- What is the PRISMA Support Portal?
- What can be done via the PRISMA API?
- How is payment for the PRISMA API handled?
- Do I need additional software to use the interface?
- How does an auction at PRISMA work?
- I have a hardware token but I would like to switch to a mobile one, what do I do?
- Whom do I contact in case I have further questions during the beta phase?
- Can I access information about who participated in a given auction with the PRISMA API?
- Long-term Comfort bids Troubleshooting
- What Does Each of the Organisation Contacts Mean?
- Platform Error - Capturing Screenshots
- I chose a hardware token, so why am I asked for a mobile phone number?
- Column filter
- Why does PRISMA use an API?
- Which Service Packages are available?
- Can I request assignments with additional operators after the initial registration?
- How To Clear The Browser Cache
- My company's EIC code is not accepted for registration
- What is PRISMA?
- How can I change user information?
- What happens if a monthly auction does not finish before the start of the runtime?
- What format do timestamps have in the PRISMA API?
- How do I translate the website?
- I bid a higher surcharge than the final price of the auction. Why didn't I get any capacity?
- Which data is reported?
- Do I need to sign a contract or terms and conditions document before activating the PRISMA API?
- Token Migration - FAQ New Hardware Token
- What is the URL to connect to the production API?
- What does an "Insufficient Solvency" error message mean?
- Where can I find a Calendar for Storage Offers?
- Is PRISMA an approved RRM?
- What happens after I have registered my company on PRISMA?
- I have a mobile token, but I would prefer a hardware one. What should I do?
- How much does PRISMA cost for shippers?
- Why Does PRISMA Recommend the Use of the Safe Mode for Permission Groups?
- Which Activity Am I Allowed to Perform?
- What is the process for booking capacity if the PRISMA platform is not available?
- Can the Data Reporting Agreement be changed?
- Who is responsible to arrange a data exchange solution?
- What amount of capacity and surcharge should I enter in long-term comfort bids (bidding curves)?
- Is PRISMA an Organised Market Place (OMP)?
- Why do I have to register at PRISMA?
- What do I do after I have requested an assignment with an operator?
- What happens if I don't pay my invoices?
- Ascending-clock algorithm - Troubleshooting
- What are the currencies supported by the PRISMA Platform?
- I have registered at PRISMA but cannot log in!
- How do we assign User Administrator (Shipper Admin)?
- How do I know my short-term comfort bid was placed in an auction?
- What should I do if a report is not properly shown in Excel?
- Why do I only see auctions or trade proposals at my favourite points?
- My invoice seems wrong to me. Who do I contact?
- I don't receive any SMS message when I try to use the fallback authentication procedure. What do I do?
- I did not receive an e-mail. What can I do?
- I requested a hardware token but it hasn't arrived, what do I do?
- The token verification code on my phone is not working. What should I do?
- How do I know that my bid was correctly placed?
- I cannot scan the QR-code. What is the problem?
- How long should a long-term auction last?
- How do I know when auctions will happen at PRISMA?
- How do I translate the PRISMA website?
- I'm trying to register my company, but I receive the error "You don't have permission to do this action"
- Can I register at PRISMA even if I do not intend to acquire capacity rights?
- Capacity surrender Troubleshooting
- Why was a large price step applied to my auction after an undersell?
- At what times are the bidding rounds for Long-Term auctions on PRISMA?
- Is PRISMA Platform certified?
- How do I know if a balancing group or portfolio code is required to participate in a long-term auction?
- I am trying to register a new user, but the registration fails. Why?
- How do I check the status of my short-term comfort bid?
- Can I use other Registered Reporting Mechanisms (RRMs)?
- Is it possible to skip rounds in long-term auctions?
- Why are CSV-exports limited to 5.000 entries?
- How long do the rounds of long-term auctions last?
- At Which Network Point Types Is Regular FCFS Capacity Available?
- Why Does PRISMA Recommend the Use of Standard Permission Groups?
- What is the part of PRISMA Platform in the transaction process? ***
- Which TLS versions are supported by PRISMA?
- Is PRISMA reporting capacity bookings to ACER without having a signed data reporting agreement with the market participant?