I am registered at PRISMA but cannot log in

To log in to the PRISMA Platform, enter your email address, password, and a two-factor authentication token. Your token is issued after at least one operator has approved your company and user account.

To ensure the security of your user account, the PRISMA Platform uses two-factor authentication. You need to enter the following information to log in:

• Email address
• Password
• Token

Your Token is provided as soon as at least one operator has approved your company and your user account on the PRISMA Platform. Based on your selection during registration, you will receive one of the following token types:

• Physical Token
• Mobile Token

How does the Physical Token work?

The Physical Token is sent to you via post.

How do I set up the Mobile Token?

To set up the Mobile Token, follow the steps provided in the setup email sent to you after registration.

If you did not receive a confirmation email after registering with PRISMA, double-check that the email address you provided during registration is correct. If the email address is correct, please contact our Customer Success Team.