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I don't receive any SMS message when I try to use the fallback authentication procedure. What do I do?

What should I do if I do not receive an SMS message?

If you do not receive an SMS message, first verify that your mobile number in your profile is correct. If it is correct and the problem persists, contact our Customer Support Team at helpdesk@prisma-capacity.eu.

If you do not receive an SMS message, there are two possible reasons:
  1. Your mobile phone number is incorrect.
  2. There is a connection issue between German phone networks and your home country's network.
 

First, verify that the mobile number saved in your profile is correct. If the number is correct and you still do not receive the SMS, please contact our Customer Support Team at helpdesk@prisma-capacity.eu.