I don't receive any SMS message when I try to use the fallback authentication procedure. What do I do?

If you do not receive an SMS message, there are two possible reasons:

1. Your mobile phone number is incorrect.
2. There is a connection issue between German phone networks and your home country's network.

First, verify that the mobile number saved in your profile is correct. If the number is correct and you still do not receive the SMS, please contact our Customer Support Team at helpdesk@prisma-capacity.eu.