User Guides (How-To)
Support Portal Usage
Platform Functionality Guides
Registration & Onboarding
Account Management
- How to Use Your Activity Feed?
- How to Check Your Credit Limits?
- How to Request Assignments to Operators?
- How to Add Favorite Network Points?
- How do Add a New Contact to the Contact List?
- How to Edit a Contact in the Contact List?
- How to Delete a Contact from the Contact List?
- How to View your Assignments to Operators?
- How to View Balancing Groups and Portfolio Codes?
Capacity & Contract Management
- How to Submit a Financial Security?
- How to View and Download Your Contracts with Operators?
- How to Request a Frame Contract with an Operator?
- How to View My Portfolio Transaction History at Each Network Point?
- How to Download a Derived Contract (DECT)?
- How Do I Create an Ex-Post Conversion Request?
- Where to View and Download Your Invoices?
- How to Create a Surrender Request?
- How to Amend a Bank Guarantee?
- How to Release Cash Deposit for a Frame Contract?
- How to Remove an Allocation to a Balancing Group?
- How to Allocate Your Capacity to a Balancing Group?
- How to Download the Power of Attorney Forms?
Transport Auctions
- Credit Limit
- Where to Find the Auction Calendar?
- Long-Term Auctions - How to Participate?
- How to Create and Edit a Bidding Plan for Long-Term Auctions?
- How to Place a Day-Ahead Comfort Bid?
- How to Participate in Short-Tem Auctions?
- How to Know if You Are Ready to Take Part in an Auction?
- How To Prepare For Yearly Auctions
- How to bid in SNAM's Gela and Mazara Yearly Auctions Starting From 2026/27?
- E-Mail Delivery Delays
- Modulation Service Auctions - How to Participate?
Storage Offers
Secondary Market
- How to Create a Trade Proposal for TTPC/Transmed Capacity?
- How to Create Trader Lists?
- How to Delete Trader Lists?
- How to Place a Trade Response?
- How to Create a Trade Proposal from the "My Transactions" View?
- How to View Secondary Market Offers?
- How to Upload Your Own Trading Conditions?
- How to Create a Trade Proposal?
- Secondary Market - How to create External Trades