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PRISMA Knowledge Base
User Guides (How-To)
User Guides (How-To)
I got a new phone. How can I get another QR-code to reactivate my mobile token?
How can I acquire capacity products that are not required to be auctioned?
How Can I Change My Password?
Secondary Market on PRISMA
Platform Functionality Guides
How to Add the Shipper Role to your Organisation?
Registration & Onboarding
How do I find the documents necessary for registration with an operator?
Account Management
How do Add a New Contact to the Contact List?
Capacity & Contract Management
How to Submit a Financial Security?
How to View and Download Your Contracts with Operators?
How to View My Portfolio Transaction History at Each Network Point?
Where to View and Download Your Invoices?
How to Download the Power of Attorney Forms?
Transport Auctions
Where to Find the Auction Calendar?
Long-Term Auctions - How to Participate?
How to Create and Edit a Bidding Plan for Long-Term Auctions?
How to Place a Day-Ahead Comfort Bid?
How to bid in SNAM's Gela and Mazara Yearly Auctions Starting From 2026/27?
Storage Offers
Storage - How to Book FCFS?
Storage - How to Place a Bid in a Storage Offer?
Storage - How to Place a Pre-Bid in a Storage Offer?
Storage - How to Add or Delete a Bid in an Offer?
Secondary Market
How to View Secondary Market Offers?
Secondary Market - How to create External Trades
How to Upload Your Own Trading Conditions?
How to Create a Trade Proposal for TTPC/Transmed Capacity?
Inside Information Platform
Inside Information Platform (IIP) - How to Subscribe to PRISMA's RSS Feed?
