User Guides (How-To)
- How can I register as new user for an existing shipper company?
- How can I change company information?
- I got a new phone. How can I get another QR-code to reactivate my mobile token?
- How can I acquire capacity products that are not required to be auctioned?
- How Can I Change My Password?
- Secondary Market on PRISMA
Support Portal Usage
Platform Functionality Guides
Registration & Onboarding
Account Management
Capacity & Contract Management
- How to Submit a Financial Security?
- How to View and Download Your Contracts with Operators?
- How to Request a Frame Contract with an Operator?
- How to View My Portfolio Transaction History at Each Network Point?
- How Do I Create an Ex-Post Conversion Request?
- Where to View and Download Your Invoices?
- How to Download the Power of Attorney Forms?
Transport Auctions
- Where to Find the Auction Calendar?
- Long-Term Auctions - How to Participate?
- How to Create and Edit a Bidding Plan for Long-Term Auctions?
- How to Place a Day-Ahead Comfort Bid?
- How to bid in SNAM's Gela and Mazara Yearly Auctions Starting From 2026/27?
- Modulation Service Auctions - How to Participate?