I did not receive an e-mail. What can I do?

What should I do if I don't receive an e-mail from PRISMA?

If you do not receive an e-mail from PRISMA, first check your spam folder, verify your registered e-mail address, and review any firewall or Outlook rules that may be filtering PRISMA e-mails. If the issue persists, contact the PRISMA helpdesk with details of the missing e-mail.

If you do not receive an e-mail from PRISMA, please do the following: 

1. Check your spam/junk folders – sometimes the e-mails land in there; 

2. Double-check if you added the correct e-mail address into the PRISMA platform;

3. Check the rules of your outlook and make sure that there is no rule filtering out PRISMA e-mails; 

4. Check with your IT team and make sure that you do not have a firewall blocking PRISMA e-mails. 

After checking all of the above, if you are still missing the e-mails, please send an email to helpdesk@prisma-capacity.eu, specifying:

1. Affected recipient e-mail address; 

2. Time and date at which the e-mail should have been received; 

3. The type of e-mail: registration, bidding confirmation, or other relevant category;

4. Any further relevant details, such as error messages received or whether the issue affects multiple recipients. 

 

This will allow us to investigate further.