Knowledge base
FAQ
Frequently asked questions
Mobile Token (5)
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The token verification code on my phone is not working. What should I do?
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I cannot scan the QR-code. What is the problem?
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I have a mobile token, but I would prefer a hardware one. What should I do?
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I got a new phone. Can I transfer my code generator from the old phone to my new phone?
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Can I change my fallback mobile number?
Hardware Token (6)
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My hardware token is broken or out of battery, what do I do?
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I requested a hardware token but it hasn't arrived, what do I do?
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I have a hardware token but I would like to switch to a mobile one, what do I do?
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I chose a hardware token, so why am I asked for a mobile phone number?
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I don't receive any SMS message when I try to use the fallback authentication procedure. What do I do?
- See all 6 articles
Short-Term Auctions (5)
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How do I know my short-term comfort bid was placed in an auction?
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How do I check the status of my short-term comfort bid?
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Why was I allocated less capacity than I requested in my comfort bid?
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How do I create multiple short-term comfort bids?
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I bid a higher surcharge than the final price of the auction. Why didn't I get any capacity?