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How do I translate the PRISMA website?
What is PRISMA?
How To Clear The Browser Cache
Why do I only see auctions or trade proposals at my favourite points?
When will the PRISMA platform be taken offline for maintenance?
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Capacity surrender Troubleshooting
I have a hardware token but I would like to switch to a mobile one, what do I do?
I requested a hardware token but it hasn't arrived, what do I do?
Long-term Comfort bids Troubleshooting
My hardware token is broken or out of battery, what do I do?
See all 11 articles
Registration and Access
Which software is needed to use PRISMA?
How can I change user information?
How can I change company information?
Can I register at additional operators after the initial registration?
I have forgotten my password. What can I do?
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How does an auction at PRISMA work?
How do I know when auctions will happen at PRISMA?
How can I acquire capacity products that are not required to be auctioned?
What is the process for booking capacity if the PRISMA platform is not available?
See all 15 articles
Is PRISMA an approved RRM?
Is PRISMA an Organised Market Place (OMP)?
What is the scope of REMIT Data Reporting Services?
Which Service Packages are available?
Which data is reported?
See all 17 articles
Reset your password
What to do when I change or lose my mobile phone?
How do I translate the website?
PRISMA shipper API
What is the PRISMA API?
How to set up the PRISMA API?
Why does PRISMA move to an API?
What can be done via the PRISMA API?
I have version 1 of the PRISMA API - Will there be a transition phase?
See all 32 articles
How do I know my short-term comfort bid was placed in an auction?
How do I check the status of my short-term comfort bid?
Why was I allocated less capacity than I requested in my comfort bid?