How can we help you today?
This database is a collection of well-chosen tutorials, FAQ's and articles in order to give you the insights and answers you need to work with our platform.
Knowledge base
You can never know too much. Use the tiles below to learn all you need to become a PRISMA expert.
Recent articles
We never tire of writing new articles to make your like easier. Find the freshest ones below.
-
France
GRTgaz Trade settings 1. Minimum Trade Runtime Period Minimum transportation period of a trade day(s) 1 2. Trade Validation Period (Assignment) Period...
-
PRISMA REMIT Reporting - Business Information
Introduction The PRISMA REMIT Reporting service allows you to generate the reports on secondary market transaction automatically to ACER. The service ...
-
I am trying to register a new user, but the registration fails. Why?
If you, a shipper admin, are trying to register a new user for your shipper company, but receive the following error: “The registration failed for an unknow...
-
Surrender - How To Surrender Capacity?
I - Introduction If you have excess capacity, you can surrender it to the TSO so they may attempt to sell it again. At first, you surrender only the rig...
-
Secondary Market - How to Create a Trade Proposal?
Overview If you'd like to either sell or buy capacity in the secondary market, you must create a proposal. You can do so directly on PRISMA, provided ...
Get in touch with us.
Create a ticket
You did not find the answer? Our team is ready to help you!