Support Center

How can we help you today?

This database is a collection of well-chosen tutorials, FAQ's and articles in order to give you the insights and answers you need to work with our platform.

Recent articles

We never tire of writing new articles to make your like easier. Find the freshest ones below.

  • How to view Balancing groups and Portfolio codes?

    Overview The balancing groups and the portfolio codes per operator can be found on the Operators section on the platform.  Instructions To acces...

  • How to Log into PRISMA?

    Instructions If you have an active user account on the PRISMA platform, you can log in to the system by clicking on the 'Login' button in t...

  • How to Place a Trade Response?

    Overview This article explains where to find trade proposals and how to place a response to them. Instructions To respond to a trade proposal, do...

  • Secondary Market on PRISMA

    Introduction Shippers can use PRISMA for a bilateral trade of capacity in the transmission system. Entry and exit capacities are tradable via the second...

  • How to view and edit your company data?

    Overview As a shipper admin, you have the right to manage some of your company details: namely, (1) company address, (2) bank details, (3) billing addre...

Services

Create a ticket

You did not find the answer? Our team is ready to help you!

Submit a request