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This database is a collection of well-chosen tutorials, FAQ's and articles in order to give you the insights and answers you need to work with our platform.
Knowledge base
You can never know too much. Use the tiles below to learn all you need to become a PRISMA expert.
Recent articles
We never tire of writing new articles to make your like easier. Find the freshest ones below.
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How to Check Your Allocations in an LNG Offer?
Overview As a shipper user, you can view your company allocations in the Reporting section. You can find there all information pertaining to your alloca...
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How to View your Assignments to Operators?
Overview To trade on the platform, you need at least one assignment to an operator - TSO, SSO or LSO. After you are registered on the platform, the shipper...
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What is the Difference Between the Safe and Advanced Modes?
To use platform functionalities, users must be assigned to specific permission groups. That applies to all user types - that is, shipper, TSO, SSO and LSO u...
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How to Manage Your Contract and Capacity Management Notifications?
Overview If a TSO to which you have an assignment subscribes to the contract and/or capacity management module, you can manage the notifications you wis...
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Mobile Token - How to Set up Your Mobile Token?
Introduction Once your registration on the platform has been processed, you will receive a confirmation e-mail from the Customer Success team as well as...
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