Support Center

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This database is a collection of well-chosen tutorials, FAQ's and articles in order to give you the insights and answers you need to work with our platform.

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Knowledge base

You can never know too much. Use the tiles below to learn all you need to become a PRISMA expert.

PRISMA Glossary

If you've got some time to spare and would like to learn about our functionalities in more detail, you've come to the right place.

Shipper Hub

All you wanted to know about PRISMA but were afraid to ask.

FAQ

Frequently asked questions

Video Tutorials

Step by step video training

Downloads

Here you can download change forms and other relevant documents

PRISMA REMIT Reporting Service

In this folder, you can find legal information about our REMIT Report Premium Service

Recent articles

We never tire of writing new articles to make your like easier. Find the freshest ones below.

  • Pay-As-Bid Algorithm for LNG Auctions

    Overview This version of the pay-as-bid algorithm is used in LNG auctions. According to this procedure bids are ranked from the highest to the lowest pr...

  • How to Use Your Activity Feed?

    Overview The Activity Feed displays all your transactions within the last 90 days. Here, you can sort and survey your or your company's activities w...

  • How to Book Direct FCFS Capacity?

    Overview The Direct FCFS functionality is a different method of booking FCFS capacity on the PRISMA platform. The available capacity check is done direc...

  • How to Book Regular FCFS Capacity?

    Overview On PRISMA, you can book capacity at specific network points on a first-come-first-served basis. The platform acts, therefore, as an intermediar...

  • How to Add the Shipper Role to your Organization?

    Overview If you wish to join the PRISMA Platform, you must go through the registration process on PRISMA: PRISMA Registration. After you register, you w...

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