How can we help you today?
This database is a collection of well-chosen tutorials, FAQ's and articles in order to give you the insights and answers you need to work with our platform.
Knowledge base
You can never know too much. Use the tiles below to learn all you need to become a PRISMA expert.
Recent articles
We never tire of writing new articles to make your like easier. Find the freshest ones below.
-
What is the Difference Between the Safe and Advanced Modes?
To use platform functionalities, users must be assigned to specific permission groups. That applies to all user types - that is, shipper, TSO, SSO and LSO u...
-
How to Manage Your Contract and Capacity Management Notifications?
Overview If a TSO to which you have an assignment subscribes to the contract and/or capacity management module, you can manage the notifications you wis...
-
Mobile Token - How to Set up Your Mobile Token?
Introduction Once your registration on the platform has been processed, you will receive a confirmation e-mail from the Customer Success team as well as...
-
How Are Bids Assessed in an Ascending Clock Auction?
Overview In ascending clock auctions, any shipper that has an assignment to your LSO company can place one or more bids for the available slots, or MSPs...
-
Ascending-Clock Algorithm in LNG Auctions
Overview In LNG capacity auctions, some LSOs (LNG Operators) may use the ascending clock algorithm to allocate capacity. These LSOs are Deutsche Energy ...
Get in touch with us.
Create a ticket
You did not find the answer? Our team is ready to help you!