Support Center

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This database is a collection of well-chosen tutorials, FAQ's and articles in order to give you the insights and answers you need to work with our platform.

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Knowledge base

You can never know too much. Use the tiles below to learn all you need to become a PRISMA expert.

PRISMA Glossary

If you've got some time to spare and would like to learn about our functionalities in more detail, you've come to the right place.

Shipper Hub

All you wanted to know about PRISMA but were afraid to ask.

FAQ

Frequently asked questions

Video Tutorials

Step by step video training

Downloads

Here you can download change forms and other relevant documents

PRISMA REMIT Reporting Service

In this folder, you can find legal information about our REMIT Report Premium Service

Recent articles

We never tire of writing new articles to make your like easier. Find the freshest ones below.

  • Modulation Service Auctions - How to Participate?

    Overview Modulation Service Auctions (MSA) is a service provided by PRISMA on behalf of TSOs to enable the marketing of modulation space in their pipeli...

  • Bulletin board

    Overview The Bulletin Board is a PRISMA service that allows market participants to anonymously engage in discussions about capacity sales on the secondary...

  • E-Mail Delivery Delays

    Please note that e-mail is not a real-time protocol. Delivery can take up to 24 hours, which is still considered successful. Delays may not always be on...

  • PRISMA REMIT Reporting - Business Information

    Introduction The PRISMA REMIT Reporting service allows you to generate the reports on secondary market transaction automatically to ACER.  The servi...

  • How to Check Your Allocations in LNG Offers?

    Overview As a shipper user, you can view your company’s allocations in the LNG section, under the LNG Allocations tab. There, you will find all informat...

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