Registration and Access
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Which browsers can I use to access PRISMA?
To make sure you have the best user experience with the PRISMA Platform, please use one of the following browsers: Microsoft Edge Google Chrome...
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How can I change company information?
The main company information can be changed only by the shipper administrator. To do so, go to 'Shipper admin', 'Company data' and then clic...
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Can I request assignments with additional operators after the initial registration?
As an active PRISMA user, you may request assignments with TSOs at any point in time. Simply, (1) go to "Operators", (2) then click on the button ...
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I have forgotten my password. What can I do?
If you remember the email address of your user account, you can send yourself a new password. To do so, please (1) click on "Log in," (2) enter yo...
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Can I register at PRISMA even if I do not intend to acquire capacity rights?
You may register even if you do not intend to acquire capacity rights. However, keep in mind that, to have access to the platform, you must have at least on...
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How much does PRISMA cost for shippers?
Booking and trading of capacity are free of charge for shippers who wish to conduct transactions in the primary and secondary markets. However, PRISMA does ...
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What happens after I have registered my company on PRISMA?
After you have successfully concluded the registration process on PRISMA, you will receive an email containing a link to click on to confirm your email addr...
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Why do I have to register at PRISMA?
You are only required to register on PRISMA if you would like to: (1) acquire gas transport capacity in the primary market from the TSOs; (2) acqu...
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In the registration process, what does each of the Company Contact Details mean?
Dispatching (Central) Under Dispatching Central, you should list an on-call contact number from your company's dispatching department, which is availab...
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How do we assign User Administrator (Shipper Admin)?
The appointment of a shipper admin is done by providing the PRISMA Customer Success Team with the following mandatory documents. You need to submit a d...