Registration and Access

Which software is needed to use PRISMA?
To make sure you have the best user experience with the PRISMA Platform, consider using one of the following browsers: Microsoft Edge (Desktop with OS...
How can I change user information?
User information 1. After logging in the PRISMA platform, it is possible to change your user details in the 'Account settings' section.   2....
How can I change company information?
The main company information can be changed only by the shipper administrator. To do so, go to 'Shipper admin' and then click on 'Company dat...
Can I register at additional operators after the initial registration?
As an active PRISMA user, you may request assignments with TSOs at any point in time. Simply, go to "Account Settings," then to "Assignment o...
I have forgotten my password. What can I do?
If you remember the email address of your user account you can send yourself a new password. To do so, please follow these steps: Open the login dialogue....
Can I register at PRISMA even if I do not intend to acquire capacity rights?
You may register  even if you do not intend to acquire capacity rights. However, keep in mind that, to have access to the platform, you must have at least o...
How much does PRISMA cost?
Booking and trading of capacity are free of charge for gas network and storage users. However, PRISMA does offer some premium services for which there is a ...
What happens after a user registers on PRISMA?
After registration, the new user's application must be reviewed by the shipper administrator of his or her company . Once the application is reviewed, ...
Why do I have to register at PRISMA?
You are only required to register on PRISMA if you would like to:  (1) acquire gas transport capacity in the primary market from the TSOs;  (2) acqu...
In the registration process, what does each of the Company Contact Details mean?
1. Dispatching (Central): Under Dispatching Central, you should list an on-call contact number from your company's dispatching department, which is...