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Registration and Access
Which software is needed to use PRISMA? The PRISMA platform can be accessed and used with the following browsers: Internet Explorer Version 10 and newer...
How can I change user information?
User information After logging in the PRISMA platform, it is possible to change your user details in the 'Account settings' section. By accessi...
How can I change company information?
Company information The main company information can be changed only by the Shipper Admin. The change can be processed from the 'Shipper admin' ...
Can I register at additional operators after the initial registration?
You can also register at additional operators after your initial registration. To do so, use the 'Assignment of operators' function in the setting...
I have forgotten my password. What can I do?
If you remember the email address of your user account you can send yourself a new password. In order to do so, please follow these steps: Open the login d...
Can I register at PRISMA even if I do not intend to acquire capacity rights?
You can register if you do not intend to acquire capacity rights right away. If you only want to use the PRISMA platform to gather information on the gas ca...
What does the use of PRISMA cost?
Booking and trading of capacity, is free of charge for gas network's and storage users. However for the use of our premium services, such as REMIT R...
What happens after a user registers on PRISMA?
After registration of a new user, the application is reviewed by the shipper admin of his company . The shipper admin is responsible for reviewing user...
Why do I have to register at PRISMA?
You only need to register at PRISMA if you would like to acquire gas transport capacity either on the primary market from the transmission system operators ...
What contact person do I have to enter under “Dispatching” when registering my company?
You should enter the contact details of your company’s dispatching department in these fields. The fields of the menu item “Dispatching” are required fields...