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How to use the PRISMA support portal
How to login to the PRISMA Support Portal?
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Support Portal articles
PRISMA Navigation - A How-to Guide
Account Management - How to Add Favourite Network Points
Account Management - How to Check Your Credit Limits
Account Management - How to Log In
Account Management - How To Use The Shipper Administrator Functionalities
Account Management - How to View And Select Operator Assignment
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Secondary market TSO configuration
See all 29 articles
PRISMA Navigation - A What-Is-What Guide
Transport Auctions - What Are The Different Auction Types On PRISMA?
See all 13 articles
How do I translate the PRISMA website?
What is PRISMA?
How To Clear The Browser Cache
Why do I only see auctions or trade proposals at my favourite points?
When will the PRISMA platform be taken offline for maintenance?
See all 7 articles
Capacity surrender Troubleshooting
I have a hardware token but I would like to switch to a mobile one, what do I do?
I requested a hardware token but it hasn't arrived, what do I do?
Long-term Comfort bids Troubleshooting
My hardware token is broken or out of battery, what do I do?
See all 11 articles
Registration and Access
Which software is needed to use PRISMA?
How can I change user information?
How can I change company information?
Can I register at additional operators after the initial registration?
I have forgotten my password. What can I do?
See all 14 articles
How does an auction at PRISMA work?
How do I know when auctions will happen at PRISMA?
How can I acquire capacity products that are not required to be auctioned?
What is the process for booking capacity if the PRISMA platform is not available?
See all 15 articles
Is PRISMA an approved RRM?
Is PRISMA an Organised Market Place (OMP)?
What is the scope of REMIT Data Reporting Services?
Which Service Packages are available?
Which data is reported?
See all 17 articles
Reset your password
What to do when I change or lose my mobile phone?
How do I translate the website?
PRISMA shipper API
What is the PRISMA API?
How to set up the PRISMA API?
Why does PRISMA move to an API?
What can be done via the PRISMA API?
I have version 1 of the PRISMA API - Will there be a transition phase?
See all 32 articles
How do I know my short-term comfort bid was placed in an auction?
How do I check the status of my short-term comfort bid?
Why was I allocated less capacity than I requested in my comfort bid?
General API information
PRISMA API - Business Information
General terms and conditions for the use of the PRISMA API - 01 Apr 2019
Technical API information
Activation of PRISMA shipper API
SEPA Mandate form
How can I login to the PRISMA shipper API?
What Can I Do With the Reconciliation API Package?
How can we create a client in the language that fits our needs?
How to place different actions in PRISMA shipper API?
See all 6 articles
Example of incremental auction
The Key things
Comfort bid - Long term
Comfort bid - Short term
Registration and data management
Complex long term situation
Complex short term situation
Trader list creation
Create an FCFS offer
Create an OTC offer
Create a CFO offer
SSO Navigation - A What-Is-What Guide
Storage Services - What is the PRISMA Storage Platform?
Storage Functionality - What Type of Storage Products Are Marketable on PRISMA?
Storage Services - What are the Storage Services Offered at PRISMA?
Stogit Upload Calendar
Download Forms - Table of Contents
Form 1 - Change of dispatching contact
Form 2 - Change of company information
Form 3 - Change of user information
Form 6 - Change of TSO role
See all 7 articles
Monthly interruptible capacities January 2018
Secondary configuration overview October 2018
Trans Tunisian Pipeline Company “First Come First Served” Offer for Primary Capacity
PRISMA REMIT Service
Schedule 4 - Service Description
1. Reporting Models
2. Reporting Services
3. Reporting Lifecycle
4. Target Format Population
REMIT Report Service - Contract
REMIT Report Service - Contract Template
Transport Auction Algorithms
Ascending Clock Algorithm
Uniform Price Algorithm
Storage Offer Algorithms
Uniform Price Matching Algorithm