Home
Solutions
Welcome
Login
Sign up
Enter your search term here...
Search
New support ticket
Check ticket status
+49341222290
Knowledge base
Getting started
Support Portal
4
How to login to the PRISMA Support Portal?
How to manage your tickets?
Support Portal articles
PRISMA chatbot - PriBot
Training materials
17
Auction Types
Auction Calendar
Ascending Clock Algorithm
Uniform Price Algorithm
Pay-as-bid algorithm
See all 17 articles
General functionality
20
Network point search
Dashboard
Activity feed
Login
Market participants
See all 20 articles
Troubleshooting
6
Ascending-clock algorithm - Troubleshooting
Credit limit Troubleshooting
Short-term comfort bids Troubleshooting
Long-term Comfort bids Troubleshooting
Capacity surrender Troubleshooting
See all 6 articles
Navigation in the UI
21
Auction calendar
Long term auctions
Day-ahead auctions comfort bid
Within-day auctions
Auction overview
See all 21 articles
How-to articles
11
How do I translate the website?
How to clear browser cache
How to surrender capacity
Report section at a glance
Mobile token handling instructions
See all 11 articles
User Management
5
Registration - First time registration
Register with an additional TSO or SSO
Registration - Register an additional user for a shipper company
User deactivation
Registration - Register an additional user for a TSO or SSO
Secondary market TSO configuration
29
Austria
Belgium
Czech Republic
Denmark
France
See all 29 articles
REMIT reporting
4
Configured reporting channel
External trades reporting
REMIT report download
External trade - REMIT report download
FAQ
General
5
What is PRISMA?
Why do I only see auctions or trade proposals at my favourite points?
When will the PRISMA platform be taken offline for maintenance?
Auction Calendar 2019/20
What is PRISMA Support Portal?
Registration and Access
14
Which software is needed to use PRISMA?
How can I change user information?
How can I change company information?
Can I register at additional operators after the initial registration?
I have forgotten my password. What can I do?
See all 14 articles
Auctions & Bookings
6
How does an auction at PRISMA work?
How do I know when auctions will happen at PRISMA?
How can I acquire capacity products that are not required to be auctioned?
What is the process for booking capacity if the PRISMA platform is not available?
Column filter
See all 6 articles
REMIT reporting
17
Is PRISMA an approved RRM?
Is PRISMA an Organised Market Place (OMP)?
What is the scope of REMIT Data Reporting Services?
Which Service Packages are available?
Which data is reported?
See all 17 articles
Instructions
3
Reset your password
What to do when I change or lose my mobile phone?
How do I translate the website?
PRISMA shipper API
32
What is the PRISMA API?
How to set up the PRISMA API?
Why does PRISMA move to an API?
What can be done via the PRISMA API?
I have version 1 of the PRISMA API - Will there be a transition phase?
See all 32 articles
PRISMA API
PRISMA API
7
General terms and conditions for the use of the PRISMA API - 01 Apr 2019
Activation of PRISMA shipper API
How can I login to the PRISMA shipper API?
What can I do with the Reconciliation API package?
How can we create a client in the language that fits our needs?
See all 7 articles
Video tutorials
Incremental auction
5
Introduction
Communication
Example of incremental auction
Credit limit
The Key things
Comfort bid
2
Comfort bid - Long term
Comfort bid - Short term
Registration and data management
2
Registration Process
Credit limit
Competing auctions
5
Introduction
Long term
Short term
Complex long term situation
Complex short term situation
New features
1
Capacity linking
Secondary market
5
Lead times
Trader list creation
Create an FCFS offer
Create an OTC offer
Create a CFO offer
SSO Documentation
SSO Settings
1
SSO API overview
Downloads
PRISMA Forms
7
Download Forms - Table of Contents
Form 1 - Change of dispatching contact
Form 2 - Change of company information
Form 3 - Change of user information
Form 6 - Change of TSO role
See all 7 articles
Service Catalogue - TSO
Handbook
0