I did not receive an e-mail. What can I do?

Modified on: Wed, 16 Feb, 2022 at 10:56 AM


If you do not receive an e-mail from PRISMA, please do the following: 

1. Check your spam/junk folders – sometimes the e-mails land in there; 

2. Double-check if you added the correct e-mail address into the PRISMA platform;

3. Check the rules of your outlook and make sure that there is no rule filtering out PRISMA e-mails; 

4. Check with your IT team and make sure that you do not have a firewall blocking PRISMA e-mails. 

After checking all of the above, if you are still missing the e-mails, please send an email to helpdesk@prisma-capacity.eu, specifying:

1. Affected recipient e-mail address; 

2. Time and date at which the e-mail should have been received; 

3. The type of e-mail: registration, bidding confirmation etc.;

4. Any further information. 


This will allow us to investigate further.

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