FAQ

General

  • How do I translate the PRISMA website?

    It is possible to translate the PRISMA website into a variety of languages using Google Chrome. To do so: a. Right click on the page you want to transl...

  • What is PRISMA?

    PRISMA is the major marketplace for allocation and trade of transport and storage gas capacity. Our main aim is simple: we want to make fair markets happen ...

  • How To Clear The Browser Cache

    Clearing the browser cache can often help in the event of 404, 502, login problems and other errors that may potentially result from a corrupt cache. Go...

  • Why do I only see auctions or trade proposals at my favourite points?

    By default, PRISMA displays auctions and trade proposals at your favourite network points. However, you can change it at any time by clicking the “Show all”...

  • How do I translate the website?

    If you want to translate this website to another language, just follow these steps in the Google Chrome browser. Right click on the page you want to t...

  • When will the PRISMA platform be taken offline for maintenance?

    On the following dates, the PRISMA Platform will not be available from 3:00 AM until 7:00 AM CE(S)T due to maintenance and upgrade of platform functionality...

  • Auction Calendar 2020/21

    Overview At the end of each Q4, ENTSOG publishes the CAM Network Code transport capacity "Auction Calendar" for the following gas year. All calen...

  • What is PRISMA Support Portal?

    PRISMA Support Portal is a self-service portal, where you can find instructions and solutions about the PRISMA platform. From thorough explanations of aucti...

  • Which TLS versions are supported by PRISMA?

    As off April 29th, 2020, PRISMA will stop supporting TLS versions 1.0 and 1.1 - which are no longer considered sufficiently secure - and will instead use th...

  • Platform Error - Capturing Screenshots

    Here you'll find instructions on how to capture screenshots of error codes to submit for further analysis. These screenshots will help agents identify ...