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Registration and Access
How can I register a new user for existing shipper company?
A new user can register themself through the platform using the 'Register' button on the main page. Its application will review and complete by t...
How do I deactivate a user of my company?
Once you become a shipper admin, you can take full control over your users' data. You may, among other things, deactivate users without contacting us. ...
Error 'The VAT number invalid'
In the registration step, the user needs to provide the VAT number of the company as it appears in the ENTSO-E database. The VAT field can contain only capi...
I have registered at PRISMA but cannot log in!
To ensure the security of your user account, we are using two-factor authentication. Which means you have to enter the following information in order to lo...