My company's EIC code is not accepted for registration

Modified on: Wed, 16 Aug, 2023 at 10:25 AM


For your registration as a shipper on the PRISMA platform, you need to have a valid EIC Code. 

If you successfully requested it and it was added to the Entso-e database, we kindly ask you to wait one hour before you start the registration process on our platform.


However, if you already encountered an issue and it states "The EIC is not known. Please check, if it is registered correctly at ENTSO-E.", please try again in one hour.

If the problem persists, directly contact us via 

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