Account Management

Overview If a contact needs to be edited in the contact list of your company, please follow the instructions below. Note: for any changes concerning...

Overview If a contact needs to be deleted from the contact list of your company, please follow the instructions below. However, keep in mind that at lea...

Overview To trade on the platform, you need at least one assignment to an operator - TSO or SSO. After you are registered on the platform, the shipper admi...

Overview The balancing groups and the portfolio codes per operator can be found on the Operators section on the platform.  Instructions To acces...

Overview If you no longer wish to book capacity at a specific TSO's network points, you can delete the assignment with that operator. If you are a...

Overview If your company is already registered on PRISMA, new users can only be added by the shipper admin in their account. Note: new users will n...

Overview In your account, you have the possibility to edit some of your user details, such as salutation, title, phone, and fax numbers. Note: you are not...

Overview In your account, you have the possibility to decide for which transactions you would like to be notified. Instructions 1. Log into your acco...

Overview The majority of your company's information, such as company address, billing address and bank details, can only be edited by the shipper admi...