Account Management
-
How to Edit a Contact in the Contact List?
Overview If a contact needs to be edited in the contact list of your company, please follow the instructions below. Note: for any changes concerning...
-
How to Delete a Contact from the Contact List?
Overview If a contact needs to be deleted from the contact list of your company, please follow the instructions below. However, keep in mind that at lea...
-
How to View your Assignments to Operators?
Overview To trade on the platform, you need at least one assignment to an operator - TSO or SSO. After you are registered on the platform, the shipper admi...
-
How to View Balancing Groups and Portfolio Codes?
Overview The balancing groups and the portfolio codes per operator can be found on the Operators section on the platform. Instructions To acces...
-
How to Delete an Assignment of Operator?
Overview If you no longer wish to book capacity at a specific TSO's network points, you can delete the assignment with that operator. If you are a...
-
How Do I Register an Additional User for My Shipper Company?
Overview If your company is already registered on PRISMA, new users can only be added by the shipper admin in their account. Note: new users will n...
-
How to Edit Your User Details?
Overview In your account, you have the possibility to edit some of your user details, such as salutation, title, phone, and fax numbers. Note: you are not...
-
How to Manage Your Transaction Notifications?
Overview In your account, you have the possibility to decide for which transactions you would like to be notified. Instructions 1. Log into your acco...
-
How to Edit Your Company Information?
Overview The majority of your company's information, such as company address, billing address and bank details, can only be edited by the shipper admi...
-
How to Know which Credit Limit Logic Applies to My Limits?
Overview Starting in January 2022, TSOs using the credit limit functionality have the option to choose the stacked credit limits logic as a method solve...