Knowledge base
Shipper Hub
All you wanted to know about PRISMA but were afraid to ask.
Account Management (21)
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How to Use Your Activity Feed?
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How to Check Your Credit Limits?
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How to Request Assignments to Operators?
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How to Edit Your Platform View Configuration?
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How to Add Favorite Network Points?
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How do Add a New Contact to the Contact List?
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How to Edit a Contact in the Contact List?
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How to Delete a Contact from the Contact List?
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How to View your Assignments to Operators?
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How to View Balancing Groups and Portfolio Codes?
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How to Cancel an Operator Assignment?
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How to Edit Your User Details?
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How to Manage Your Transaction Notifications?
- See all 21 articles
Transport Auctions (11)
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Credit Limit
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Where to Find the Auction Calendar?
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Long-Term Auctions - How to Participate?
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How to Place Long-Term Comfort Bids?
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How to Place a Day-Ahead Comfort Bid?
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How to Participate in Short-Tem Auctions?
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Fallback Procedure
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How to Know if You Are Ready to Take Part in an Auction?
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How To Prepare For Yearly Auctions
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Network Point Navigation
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How to bid in SNAM's Gela and Mazara Yearly Auctions Starting From 2026/27?
Platform Access (9)
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How to remove your code from the Authenticator app in Android
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How to remove your code from the Authenticator app in iOS
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How to Log into PRISMA?
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Hardware Token - How to Log in While You Wait for Your Hardware Token?
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Hardware Token - First Login for New Users
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Mobile Token - How to Generate a New QR code
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Mobile Token - How to Set up Your Mobile Token?
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How Can I Change My Password?
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How to Use the "Forgot Password?" Functionality?
Secondary Market (10)
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How to View Secondary Market Offers?
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Secondary Market - How to create External Trades
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How to Create a Trade Proposal?
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How to Place a Trade Response?
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How to Create Trader Lists?
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How to Upload Your Own Trading Conditions?
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How to Delete Trader Lists?
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Provide additional conditions for secondary trading
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How to Create a Trade Proposal from the "My Transactions" View?
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How to Create a Trade Proposal for TTPC/Transmed Capacity?
Reporting (11)
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External Trade - How to Download your REMIT Reports?
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REMIT Report - How to Access and Download Reports from Past Trades?
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Reporting - How to Use the Report Wizard?
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Reporting - Where to Find and Download Your Company's Reports?
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Reporting - How To View Your FCFS Booking Reports?
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Reporting - How to Download a Report of Your Secondary Transactions?
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Reporting - How to Download Surrender Reports?
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Reporting - How to View your Contract Positions?
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Reporting - How to See My Transactions?
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Reporting - How to download "My Transactions"
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External Trade - How to Edit or Cancel an External Trade?
Shipper API (11)
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PRISMA API - Business Information
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General terms and conditions for the use of the PRISMA API
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Activation of PRISMA Shipper API
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PRISMA shipper API error list
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How to view the error messages when using Swagger?
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How to place a short term bid using the Shipper API?
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How to place a bid using Balancing group and/or Portfolio code
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How can I start using the PRISMA Shipper API?
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How to Book Regular FCFS Capacity through the Shipper API?
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How to Retrieve the Network Point ID through the Shipper API?
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How to Book Direct FCFS Capacity through the Shipper API?
Shipper Administrator (18)
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How to subscribe to PRISMA's Shipper API?
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How to view and edit your company details?
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How to Request an Assignment to an Operator for my Users?
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How to Cancel an Assignment for One of My Shipper Users?
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How Can I Edit the Details of My Shipper Users?
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How to Resend an Invitation to Register for Your Company?
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How Can I Invite a New User to Join My Shipper Company?
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How to Delete a Company User?
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How to Deactivate a Company User?
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How to Reactivate a Temporarily Deactivated User?
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How to Downgrade an Admin?
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How to Create a Custom Permission Group?
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How to Delete a Custom Permission Group?
- See all 18 articles
Capacity and Contract Management (23)
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How to Submit a Financial Security?
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How to View and Download Your Contracts with Operators?
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How to Request a Frame Contract with an Operator?
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How to Download a Derived Contract (DECT)?
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How to View My Portfolio Transaction History at Each Network Point?
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How Do I Create an Ex-Post Conversion Request?
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Where to View and Download Your Invoices?
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How to Create a Surrender Request?
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How to Amend a Bank Guarantee?
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How to Release Cash Deposit for a Frame Contract?
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How to Remove an Allocation to a Balancing Group?
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How to Allocate Your Capacity to a Balancing Group?
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How to Associate Amounts from Your Financial Security with Credit limits?
- See all 23 articles
LNG Auctions (8)
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How to Place a Bid in a Manual Allocation Auction?
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How to Place a Bid in a Ascending-Clock Auction?
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How to Place a Bid in a Pay-As-Bid Auction?
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How to Edit or Delete a Bid in an LNG Offer?
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How to Check Your Allocations in an LNG Offer?
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Rollover in LNG Auctions
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How to Assign an User to the LNG Admin Permission Group?
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How to Book Additional LNG Services After MSP Allocation?