Getting started

Support Portal 4

• How to login to the PRISMA Support Portal?
• How to manage your tickets?
• Support Portal articles
• PRISMA chatbot - PriBot

Training materials 17

• Auction Types
• Auction Calendar
• Ascending Clock Algorithm
• Uniform Price Algorithm
• Pay-as-bid algorithm

See all 17 articles

General functionality 20

• Network point search
• Dashboard
• Activity feed
• Login
• Market participants

See all 20 articles

Troubleshooting 6

• Ascending-clock algorithm - Troubleshooting
• Credit limit Troubleshooting
• Short-term comfort bids Troubleshooting
• Long-term Comfort bids Troubleshooting
• Capacity surrender Troubleshooting

See all 6 articles

Navigation in the UI 21

• Auction calendar
• Long term auctions
• Day-ahead auctions comfort bid
• Within-day auctions
• Auction overview

See all 21 articles

How-to articles 11

• How do I translate the website?
• How to clear browser cache
• How to surrender capacity
• Report section at a glance
• Mobile token handling instructions

See all 11 articles

User Management 5

• Registration - First time registration
• Register with an additional TSO or SSO
• Registration - Register an additional user for a shipper company
• User deactivation
• Registration - Register an additional user for a TSO or SSO

Secondary market TSO configuration 29

• Austria
• Belgium
• Czech Republic
• Denmark
• France

See all 29 articles

REMIT reporting 4

• Configured reporting channel
• External trades reporting
• REMIT report download
• External trade - REMIT report download