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Shipper Hub
All you wanted to know about PRISMA but were afraid to ask.
Support Portal
(5)
Support Portal - How to Register?
Support Portal - How to Log In?
Support Portal - How to Use the 'Forgot your password?' Functionality?
Support Portal - How to Create a Ticket?
Support Portal - How to View Your Tickets?
Registration
(3)
How to register your company on PRISMA?
What do I do after I have requested an assignment with an operator?
How do I find the documents necessary for registration with an operator?
Account Management
(20)
How do I register an additional user for my shipper company?
How to Deactivate a Shipper User?
How to Use Your Activity Feed?
How to Check Your Credit Limits?
How to Use The Shipper Administrator Functionalities?
See all 20 articles
Transport Auctions
(11)
Special Monthly Auctions Bacton - Zeebrugge (Runtime: 01.05.2022 - 01.06.2022)
Where to Find the Auction Calendar?
Long-Term Auctions - How to Participate?
How to Place Long-Term Comfort Bids?
How to Place a Day-Ahead Comfort Bid?
See all 11 articles
Storage Offers
(4)
Storage - How to Book FCFS
Storage - How to Place a Bid in a Storage Offer?
Storage - How to Place a Pre-Bid in a Storage Offer?
Storage - How to Add or Delete a Bid in an Offer?
Platform Access
(7)
How to remove your code from the Authenticator app in Android
How to remove your code from the Authenticator app in iOS
How to Log into PRISMA?
Hardware Token - How to Log in While You Wait for Your Hardware Token?
Hardware Token - First Login for New Users
See all 7 articles
Secondary Market
(9)
Where to find the Secondary Trade Overview?
Secondary Market - How to Enter External Trades
Secondary Market - How to Create a Trade Proposal?
Secondary Market - How to Place a Trade Response?
How to Create Trader Lists?
See all 9 articles
FCFS and Surrender
(6)
How To Surrender Capacity?
Other Services - How to Access and User Contracting Services?
How to Book FCFS Capacity?
FCFS Capacity - How To Book Through Contracting Services
How to Book Capacity with TTPC?
See all 6 articles
Reporting
(9)
External Trade - How to Download your REMIT Reports?
REMIT Report - How to Access and Download Reports from Past Trades?
Reporting - How to Use the Report Wizard?
Reporting - Where to Find and Download Your Company's Reports?
Reporting - How To View Your FCFS Booking Reports?
See all 9 articles
Inside Information Platform
(2)
Inside Information Platform (IIP) - How to View UMMs?
Inside Information Platform (IIP) - How to Subscribe to Our RSS Feed?
Other Topics
(2)
How to Take Part in Our Usability Research?
How to View Documents Submitted by Operators?
Shipper API
(7)
PRISMA API - Business Information
General terms and conditions for the use of the PRISMA API - 01 Apr 2019
Activation of PRISMA Shipper API
Technical Groundwork
PRISMA shipper API error list
See all 7 articles
REMIT Reporting
(1)
PRISMA REMIT Reporting - Business Information
Shipper Administrator
(6)
How to subscribe to PRISMA's Shipper API?
How to view and edit your company data?
How to register new users to your company?
How to deactivate a shipper user?
How to edit the details of my shipper users?
See all 6 articles
Capacity and Contract Management
(22)
How to Submit a Financial Security?
How to View and Download Your Contracts with Operators?
How to Request a Frame Contract with an Operator?
How to Download a Derived Contract (DECT)?
How to View My Portfolio Transaction History at Each Network Point?
See all 22 articles