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Shipper Hub

All you wanted to know about PRISMA but were afraid to ask.

Support Portal (5)

New Registration (7)

Account Management (15)

Transport Auctions (9)

Storage Offers (2)

Storage - FCFS booking
Storage - How to Place a Bid in a Storage Offer?

Platform Access (7)

Secondary Market (9)

FCFS and Surrender (6)

Reporting (8)

Inside Information Platform (2)

Inside Information Platform (IIP) - How to View UMMs?
Inside Information Platform (IIP) - How to Subscribe to Our RSS Feed?

Shipper Hub

Support Portal - How to Register

Support Portal - How to Log In

Support Portal - How to Use the 'Forgot your password?' Functionality

Support Portal - How to Create a Ticket

Support Portal - How to View Your Tickets

How to register your company on PRISMA?

How to Request Assignments with TSOs and SSOs?

How to View your Assignments of Operators?

How to Delete an Assignment of Operator?

How do I register an additional user for my shipper company?

How do I register an additional user for my shipper company?

How to Deactivate a Shipper User

How To Use Your Activity Feed

How to Check Your Credit Limits

How To Use The Shipper Administrator Functionalities?

Where to Find the Auction Calendar

Long-Term Auctions - How to participate?

LongTerm Comfort Bids

How to Place a Day-Ahead Comfort Bid

Within-day auctions

Storage - FCFS booking

Storage - How to Place a Bid in a Storage Offer?

How to remove your code from the Authenticator app in Android

How to remove your code from the Authenticator app in iOS

How to Log into PRISMA?

Hardware Token - How to Log in While You Wait for Your Hardware Token?

Hardware Token - First Login for New Users

Secondary trade overview

Secondary Market on PRISMA

Secondary market - OTC, FCFS, CFO

Secondary Market - How to Enter External Trades

How to Create a Trade Proposal?

Surrender - How To Surrender Capacity

Other Services - How to Access and User Contracting Services?

FCFS Capacity - How To Book FCFS Capacity?

FCFS Capacity - How To Book Through Contracting Services

FCFS Booking - How To Book Capacity with TTPC

External trade - REMIT report download

REMIT Report - How to access and download reports from past trades

Reporting - How to Use the Report Wizard

Reporting - How to Generate and Download Your Company Auction Report

Reporting - How To View Your FCFS Booking Report

Inside Information Platform (IIP) - How to View UMMs?

Inside Information Platform (IIP) - How to Subscribe to Our RSS Feed?

Other Topics - How to Take Part in Our Usability Research?

PRISMA API - Business Information

General terms and conditions for the use of the PRISMA API - 01 Apr 2019

Activation of PRISMA Shipper API

Technical Groundwork

PRISMA shipper API error list

How to subscribe to PRISMA's Shipper API?

How to view and edit your company data?

How to register new users to your company?

How to deactivate a shipper user?

How to edit the details of my shipper users?