Troubleshooting

Ascending-clock algorithm - Troubleshooting
Introduction Long-term auctions use the ascending-clock algorithm. Understanding how this works gives you a way to easily manage your long-term bids. S...
Capacity surrender Troubleshooting
As PRISMA is forbidden by law to undo an auction or allocation, the platform allows you to request a surrender of the capacity you bought. To do this, you s...
Credit limit Troubleshooting
The credit limits can be assigned by TSOs on the Prisma platform to the approved shippers, and may apply to different product types and frameworks. The cre...
Hardware / Physical Token
The choice of using a physical token made during the registration. If the physical token is chosen, it will take 2 to 10 business day until the token arrive...
Long-term Comfort bids Troubleshooting
Comfort bids allow you to place a bid for future auctions or bidding rounds without being online during the actual bidding time. It can ease the bidding pro...
Platform Error - Capturing Screenshots
Here you'll find instructions on how to capture screenshots of error codes to submit for further analysis. These screenshots will help agents identify ...
Short-term comfort bids Troubleshooting
Introduction Comfort bid functionality gives you the possibility to submit bids for all Prisma auctions, except Within-Day. In case of short-term auctions...
TLS Version
As off April 29th, 2020, PRISMA will stop supporting TLS versions 1.0 and 1.1 - which are no longer considered sufficiently secure - and will instead use th...