Once you migrate to our new hardware solution or if you are a newly-registered user who wants to use the hardware token, Customer Success will process your request. You will then receive a temporary password that will allow you to continue the setup of your account.
While you wait for your token to arrive, you will also be able to log into the platform by receiving an SMS with a code to the phone number you provided during the migration phase.
How to log in for the first time after migrating
1- Go to the Login page
2- Enter your e-mail address and temporary password
3- Click on 'Continue'
In the following step, you will be required to change your password. The new password needs to contain at least 16 digits.
Once you are done, click on 'Change'.
You will be redirected to the two-step verification screen. As this is your first login, you won't have your new hardware token at hand.
Instead of inserting the 'Verification code', click on 'Use SMS fall-back'.
This option will trigger an SMS to your mobile phone number. Insert the code contained in the SMS in the following screen:
Now you should be logged into your account.
If not so, please contact Customer Success.