Platform Access
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How to remove your code from the Authenticator app in Android
Overview When your 6-digit code no longer works and you need to remove it from the authenticator app, follow the steps outlined here under. Note: this...
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How to remove your code from the Authenticator app in iOS
Overview When your 6-digit code no longer works and you need to remove it from the authenticator app, follow the steps outlined here under. Note: this...
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How to Log into PRISMA?
Instructions If you have an active user account on the PRISMA platform, you can log in to the system by clicking on the 'Login' button in the...
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Hardware Token - How to Log in While You Wait for Your Hardware Token?
Introduction If you are a newly-registered user who selected the use of the hardware token, you will be informed by Customer Success once your request h...
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Hardware Token - First Login for New Users
Introduction If you are a newly-registered user who selected the use of the hardware token, you will be informed by Customer Success once your request h...
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Mobile Token - How to Generate a New QR code
Overview The mobile token can be managed via the 'User profile' option on the top of the page. If you need to generate a new QR code in case...
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Mobile Token - How to Set up Your Mobile Token?
Introduction Once your registration on the platform has been processed, you will receive a confirmation e-mail from the Customer Success team as well as...
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How Can I Change My Password?
Overview In case you wish to change the password with which you log into the platform, you can follow the below easy steps. Note: you need to be abl...
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How to Use the "Forgot Password?" Functionality?
Overview If you have an active account on PRISMA and do not remember the password with which you used to log into the platform, you can set up a new pas...