Hardware Token - First Login for New Users

Modified on:: Tue, 9 Feb, 2021 at 12:38 PM

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Introduction


If you are a newly-registered user who selected the use of the hardware token, you will be informed by Customer Success once your request has been processed. You will then receive a temporary password that will allow you to continue the setup of your account. 


While you wait for your token to arrive, you will be able to log into the platform by receiving a code via SMS to the mobile fall-back number you provided to the Customer Success team when requested.


How to log in for the first time after migrating


1- Go to the Login page


2- Enter your e-mail address and temporary password


3- Click on 'Continue'


In the following step, you will be required to change your password. The new password needs to contain at least 16 digits.



Once you are done, click on 'Change'.


You will be redirected to the two-step verification screen. As this is your first login, you won't have your new hardware token at hand.


Instead of inserting the 'Verification code', click on 'Use SMS fall-back'.



This option will trigger an SMS to your mobile phone number (the one that was provided to the Customer Success team). Insert the code contained in the SMS in the following screen:



Now you should be logged into your account.


If not so, please contact Customer Success.


S
Sabrina is the author of this solution article.

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