Mobile Token
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The token verification code on my phone is not working. What should I do?
If your verification code is not working, there are generally two reasons: (1) the QR-code might have been scanned more than once or (2) the time on your ph...
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I cannot scan the QR-code. What is the problem?
If the QR-code doesn't work, you might be using an incompatible smartphone app. Please, make sure you use one of the apps below: Play Store: Googl...
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I have a mobile token, but I would prefer a hardware one. What should I do?
To switch from a mobile to a hardware token, please contact our Customer Success Team at helpdesk@prisma-capacity.eu.
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I got a new phone. Can I transfer my code generator from the old phone to my new phone?
If you use Google Authenticator and still have access to it in your old phone, you have the option to transfer your account. To do that, (1) click on three ...
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Can I change my fallback mobile number?
Yes. After logging in, you can do so by (1) clicking on the small person icon on the top right corner of the page, (2) then selecting "User profile&quo...