Support Portal - How to Create a Ticket?

Overview

This article aims at showing how you can create a new ticket with the PRISMA Customer Success team.

Instructions

1. Log in to the PRISMA Support Portal

2. Click either on "Tickets" on the top-right corner of the page or on "New support ticket".

3. On the ticket submission page, you will:

1. See your email address and you can add a CC
2. Fill in the subject, the priority, and the description of your issue, you can also attach a file
3. Submit the ticket by clicking on "Submit"

4. You can manage the ticket in the 'Your Tickets' section.