This article aims at showing how you can create a new ticket with the PRISMA Customer Success team.
1. Log in to the PRISMA Support Portal
2. Click either on 'Tickets' on the top-right corner of the page or on 'New support ticket'.
3. On the ticket submission page, you will:
- See your email address and you can add a CC
- Fill in the subject, the priority, and the description of your issue, you can also attach a file
- submit the ticket by clicking on 'Submit'
4. You can manage the ticket in the 'Your Tickets' section.