Support Portal - How to Create a Ticket

Modified on:: Tue, 23 Feb, 2021 at 2:05 PM



This article aims at showing how you can create a new ticket with the PRISMA Customer Success team.


1. Log in to the PRISMA Support Portal 

2. Click either on 'Tickets' on the top-right corner of the page or on 'New support ticket'.

3. On the ticket submission page, you will:

  1. See your email address and you can add a CC
  2. Fill in the subject, the priority, and the description of your issue, you can also attach a file
  3. submit the ticket by clicking on 'Submit'

4. You can manage the ticket in the 'Your Tickets' section.

Sabrina is the author of this solution article.

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