Overview
If you no longer want to book capacity from an operator, you can cancel your assignment to it. Each assignment has two parts: the organisation assignment, which covers your company, and the user assignment, which covers you as an individual. You can cancel either one:
- Your user assignment: only you lose access to the operator. The rest of your company keeps its assignment.
- Your organisation assignment: your company and all of its users lose their assignment to the operator.
- Another user's assignment: shipper admins can cancel the user assignment of any user in their company.
For further information on assignments, please consult: How to View Your Assignments to Operators?
Cancelling Your Own or Your Organisation's Assignment
To cancel an assignment, do as follows:
- Log into PRISMA.
- In the left sidebar, click Operators, then Assignments.
- In the row of the operator, click Details.
- Scroll down to the Organisation Assignment and My Assignment Status panels.
The assignment details page, with both cancel buttons in the panels at the bottom.
- To cancel only your own assignment, click Cancel User Assignment. To cancel your company's assignment and all of its user assignments, click Cancel Org. Assignment.
- In the confirmation window click Cancel Assignment.
The confirmation window for cancelling the organisation assignment.
Cancelling the organisation assignment also cancels the user assignments of everyone in your company for that operator.
PRISMA confirms the cancellation, and the status in the panel changes to Cancelled.
A cancelled user assignment, shown in the My Assignment Status panel.
Cancelling an Assignment for Another User
If you are a shipper admin, the assignment details page also shows the Assignment Status of Users table, which lists every user in your company and their status with the operator.
The Assignment Status of Users table, with a Cancel button for each active user.
To cancel a user's assignment, click Cancel in their row. In the confirmation window click Cancel Assignment. If the user's assignment is still Waiting for Approval, the row shows Withdraw instead, which withdraws the application.
The confirmation window for cancelling another user's assignment.
For further information, please consult: How to Cancel an Assignment for One of My Shipper Users?
Applying Again
You can apply for an assignment to the same operator again at any time. To do so, click Apply for New Assignment on the Assignments page. For further information, please consult: How to Request Assignments to Operators?