Support Center

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This database is a collection of well-chosen tutorials, FAQ's and articles in order to give you the insights and answers you need to work with our platform.

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Knowledge base

You can never know too much. Use the tiles below to learn all you need to become a PRISMA expert.

PRISMA Glossary

If you've got some time to spare and would like to learn about our functionalities in more detail, you've come to the right place.

Shipper Hub

All you wanted to know about PRISMA but were afraid to ask.

AggregateEU Hub

TSO Hub

In this section, you will find information relevant only to TSO users. If you can see this folder, then it was made for you.

FAQ

Frequently asked questions

Video Tutorials

Step by step video training

Downloads

Here you can download change forms and other relevant documents

PRISMA REMIT Reporting Service

In this folder, you can find legal information about our REMIT Report Premium Service

Recent articles

We never tire of writing new articles to make your like easier. Find the freshest ones below.

  • Rollover in LNG Auctions

    What is a Rollover Auction?  Rollover auctions are additional rounds offered for the same LNG capacity product if the capacity remains unbooked or only ...

  • How to Add the Shipper Role to your Company?

    Overview If you wish to join the PRISMA Platform and/or AggregateEU, you must go through the registration process on PRISMA: PRISMA Registration. After ...

  • How to Place a Day-Ahead Comfort Bid?

    Overview In your account, you have the possibility to place a comfort bid for a day-ahead auction at a specific network point and for a specific capacity c...

  • PRISMA API - Business Information

    Introduction The PRISMA API allows you to request from and submit data to the PRISMA platform directly on your IT system. With the PRISMA API, you can s...

  • How can I start using the PRISMA Shipper API?

    After the registration to the service, as described here, the PRISMA shipper API is activated immediately. It is possible to upgrade at any time, downgradin...

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