Overview
This article aims at showing how you can manage your new and old tickets with the PRISMA Customer Success team.
Instructions
1. Log in to the PRISMA Support Portal
2. Click either on "Tickets" on the top-right corner of the page or on "Check Ticket Status".
3. In the tickets area, you will be able to check:
- The status of your tickets
- The creation time of the tickets
- The agent responsible for them
4. You will also be able to export, filter, and sort your tickets as you wish.
5. In the body of each ticket, you can see:
- The conversation with the responsible agent
- After the ticket is resolved, you can rate your customer care experience
- At any time, you can reopen the ticket simply by replying to it
