Enter your search term here...
New support ticket
Check ticket status
PRISMA Navigation - A How-to Guide
Storage - FCFS booking
The FCFS booking at storage locations functionality allows shippers to request their desired quantity at a fixed price set by the SSO. To create a Stora...
Storage - How To Place a Bid
Preliminary Instructions To place a bid in a storage offer, please ensure that: a. you have an active assignment with the SSO. b. the auction st...
Surrender - How To Surrender Capacity
I - Introduction If you have excess capacity, you can surrender it to the TSO so they may attempt to sell it again. At first, you surrender only the rig...
This page will take you through the creation of a trade proposal. Navigate to the “Secondary Trading” page via the menu at the top of the page. Once t...
To respond to a trade proposal, navigate to the Secondary trading section of the platform, under "Transport." Note, that you may only respond to p...
Trader lists are an additional functionality of the secondary market. Trader lists can be used to restrict secondary trading to a defined number of counte...
What Are Trading Conditions? 'Tradition conditions' refers to the conditions to be used during product creation. Trading conditions are set using...
This page gives an overview on how to bid for an upgrade of capacity, formerly called 'conversion.' (If you do not know how to take part in an auc...
Our usability research initiative seeks to collect non-identifiable data about your usage of the PRISMA platform, so we can improve the services we offer. W...
Shipper admins may deactivate users for their company. This is done by navigating to the 'Shipper Admin' page from the menu bar at the top of the ...