How-to articles

How do I translate the website?
If you want to translate this website to another language, just follow these steps in the Google Chrome browser. Right click on the page you want to tra...
How to clear browser cache
This site provides instructions to clear the cache for the most commonly used browsers. Clearing the browser cache can often help in the event of 404, 502, ...
How to surrender capacity
As it is prohibited to undo a completed auction or allocation, the TSOs allows you to request a surrender of the capacity you bought via the platform. To do...
Report section at a glance
Standard report Access restriction logged-in users and public Type of auctions Reports on all the different types of transactions generated at the end of ea...
Mobile token handling instructions
Handling the smartphone token-appĀ  Once your company has been approved by at least one TSO, you will receive an email with a step by step instruction to...
Long term comfort bids
Comfort bids allow you to place a bid for future auctions or bidding rounds without having to be be online during the actual bidding round. It can ease the ...
Storage - FCFS booking
The FCFS booking at storage locations allows shippers to request their desired quantity at the fix-price set by the SSO. To create a Storage FCFS bookin...
Storage - Active offer - Place a bid
A shipper user can place a bid for an offer of an SSO by selecting 'Place bid' from the action drop-down button for a specific offer on the overvi...
Platform Error - Capturing Screenshot
Here you'll find instructions on how to capture screenshots of the error codes to submit for further analysis. These screenshots will help agents to id...
How to avoid the name validation for Balancing Groups
We are making a frontend validation for our Balancing group according to the pattern you see below the input field. However, sometimes TSOs have their own ...