Mobile Token - How to Generate a New QR code

Modified on:: Wed, 7 Apr, 2021 at 11:50 AM

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Overview


The mobile token can be managed via the 'User profile' option on the top of the page. 

If you need to generate a new QR code in case that you have changed your device, you can process it here.


Instructions


  1. After entering your profile, you will have an option to request a new QR code by clicking on 'Generate New QR-code'.
     
  2. A pop-up will ask you whether you'd like to finish the process. 
    Otherwise, your process will be incomplete and you will be able to log in only using a fallback phone number.

     
  3. Once you press on confirm, a new QR-code will appear.
    Then, with the help of an authenticator app, you will be able to read and confirm your mobile device.

    Play Store: Google Authenticator, Microsoft Authenticator, 2FA Authenticator

    Apple App Store: Google Authenticator, Microsoft Authenticator, 2FA Authenticator

     



M
Maryam is the author of this solution article.

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