In order to login the Support Portal please follow the steps below:

Open the login page: https://help.prisma-capacity.eu/support/login


If you already have an account, log in by entering your email address and your password.


Signing Up as a New User


If you have not yet registered for the portal, you can register as a new user by clicking SIGN UP WITH US.

  1. Press the SIGN UP WITH US button.
  2. In order to sign up for the portal, you need to provide a valid email address.
  3. Complete the CAPTCHA and press REGISTER.
  4. Shortly after submission, you will receive an email to create a password. Using your email and newly created password, you will be able to log in to the portal.

(!) If after pressing the REGISTER button you receive the following error, it means that your email address has already been registered with our support portal. In this case, please follow the forgotten password procedure, found below.


Forgotten password


If you have forgotten your password, please follow the instructions found at the bottom of this page.

  1. Enter your registered email address.
  2. You will then receive an email with instructions for resetting your password.
  3. After changing the password, you will be able to log in to the support portal with your email and your newly created password.