Preliminary Information


Each company should have at least one shipper administrator who has the power of attorney to manage users and company data on the PRISMA platform.


To upgrade a regular user to administrator, you must submit the following documents to helpdesk@prisma-capacity.eu:


our Power of Attorney Form signed by a person entitled to sign on behalf of your company. 


b. A copy of your company's Registry Extract where the name of that person appears. 

A company may have as many administrators as it pleases.


Once your form is processed, you will be upgraded and additional functionalities will be added to your account.


Administrative Functionalities


A shipper admin account looks slightly different than a regular account. It contains an additional menu item at the top of the page, where all new administrative functionalities are located:




Once you click on "Shipper Admin," you will have access to (1) User Overview, (2) Company Data and (3) Premium Services.

1 - User Overview

Under "User Overview," you can manage all the users of your company. You can view their data and assignments, register new users and deactivate old ones.



PDF and CSV exports of the user overview table are also available at the bottom right of the page.


a. New User Registration


To register new users, simply click on "Register new user" at the top right corner of the page. Then, go through the regular PRISMA registration process.


b. User Deactivation


To deactivate a user, do as follows: 


1. Click on "Details" in the overview screen.


2. Click "Deactivate" at the top right corner.



3. Finally, you'll be asked to enter the word "Deactivate in the dialogue box to confirm the process.


2 - Company Data


Under "Company Data," you can manage some of your company details. To do so, click on the pencil icon at the top right corner of the page.


NOTE: To change the name, the EIC Code, the DVGW and/or VAT number of your company, you must still provide a Form 2: Change of Company Name, VAT, EIC or DVGW


In addition to the company information, an overview of all “Assigned Operators” is also available. To trade on PRISMA, each company must have active assignments with transport or storage operations.


Furthermore, in this page, you can also see your company assignments and their statuses.



3 - Premium Services

Under "Premium Services," you can subscribe to our special functionalities on behalf of your company. Currently, only the Prisma API service is available. However, in the future, you will be able to sign up for other premium features.